Spooling reminder:
Go to EDC on the Aloha Back Office Computer
Manager Logs In
Find the “Stop Processing” icon to turn off card processing
Once you are closed or someone has time to call Aloha you can attempt to come out of Spooling. You MUST call Aloha support to come out of spooling so that they can gather all card data.
Aloha support is 1-866-523-3667
For future reference it is always best practice to call our support line 828.255.4404 x345 or email itsupport@tupelohoneycafe.com for assistance.